Hotels are places where people on trips and holidays can stay for short or extended periods of time. There are hotels across the world to suit different budgets and needs, and they need a large suite of staff to ensure they run effectively and provide a great service.
Here are some common things you can expect to find at hotels:
- Lots of flexibility – hotels are open 24/7, so you can expect to work a variety of shifts, and flexibility with your work schedule is a must.
- Customer service is important – making sure guests have a pleasant and enjoyable stay is one of the key considerations of any worker at a hotel.
- They’re always busy – hotels are busy places and there is always a lot going on at once, so being adaptable and organised is key.
Provide a place for people to stay
The key outcome for a hotel is to provide guests with a positive and memorable experience during their stay, encouraging them to return in the future and recommend the hotel to others. This involves providing excellent customer service, comfortable accommodations, quality amenities, and a safe and secure environment.
- Check guests in and out
- Clean and maintain rooms
- Keep premises safe and secure
- Provide leisure facilities and services
- Manage budgets and staffing
- Handle guest inquiries and complaints
You can find hotels in the accommodation and food services industry
Hotels are generally found in the accommodation and food services industry. There are lots of different types of hotels for all kinds of travellers, including luxury hotels, resorts, boutique hotels, budget hotels, and extended-stay hotels.
You can expect shift work and on-site work
Shift work | Work on-site | Jobs in metro, regional, and rural areas | Strong job growth
Hotels need to operate 24/7 and always need staff on-hand. Because of this, shift work is common, and some workers might find themselves working overnight. They also operate over all holidays, so you will be expected to work then too. Work can also fluctuate during different seasons and during holidays, with certain times of the year being much busier than others.
A lot of the work in hotels needs to be done in-person, so opportunities to work from home are limited. But some roles (particularly in management and administration) may be able to be done remotely.
You’ll find hotels in almost any location around the world, particularly in destinations popular with tourists, so there’s generally always work to go around.
The Career Clusters you’ll find in a hotel
People from all Clusters are needed for a hotel to run effectively, but the most common Clusters you’ll find are Linkers, Makers, and Coordinators. As in any role, you might find yourself performing tasks across multiple Clusters.